Overall score

87.5

Fantastic — need 0.5 more pts for FP

DCR

99.67%

+0.02% above 99.65 floor

Seatbelt off rate

0.4

Safety event — Sami Hernandes

CDF DPMO

608

Below 980 target

Active DAs

CED DPMO

No escalations

Overall score gauge

87.5Fantastic — 0.5 pts short of FP

DCR threshold tracker

99.67%current

Floor: 99.65% | Margin: +0.02%

99.40%99.65% ▲100%

⚠ Raw DCR 99.45% — adjusted to 99.67% via exemptions. Verify RTS dashboard.

⛔ PSB 14.28 | Great — focus area per scorecard. Target below 1/100.

6-week overall score trend

Score FP threshold (88.0)

⚑ Week 19 — Coaching Priority

Jedadiah Hamilton

DCR 97.1%

Critical DCR

Victor Rodriguez

DCR 98.1%

Critical DCR

Lauren Adragna

CDF 4,367 DPMO

Customer Quality

Safety metrics — 6-week trend (events/100 trips)

SSVR Speeding DR FDR SOR

DSP Scorecard Calculator

Plug in your metric values to estimate your Overall Standing

Projected Overall Standing

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Poor Fair Great Fantastic F+

Formula: Overall Standing = Σ (Metric Score × Weight). Scoring calibrated to Weeks 13–18 WING at DPS2 (SSE = 0.000). Compliance gates (BOC, CAS) not modeled — assumes Compliant. F+ threshold: 88.1.

Total Trips

Total Deliveries

Negative Feedback Count

DPMO = (feedback ÷ deliveries) × 1,000,000

Total Pickup Opportunities

Pickup Defects

Rate = (defects ÷ opportunities) × 100

Safety & Compliance

47.6% weight → — pts

Delivery Quality

42.4% weight → — pts

Pickup Quality

PSB Coming Soon

5.0% weight → — pts

Team & Fleet

5.0% weight → — pts

Calculation Breakdown

Overall Standing —

WING DPS2 — Weeks 13–18 Reference

Wk	Score	Tier	SOR	SER	SSVR	DR	FDR	DCR%	DSB	POD%	CDF	PSB

CS = Coming Soon · F+ = Fantastic Plus · Model calibrated SSE = 0.000 across all 6 weeks

Scoring curves calibrated to Weeks 13–18 WING at DPS2 · SSE = 0.000
Compliance gates (BOC, CAS) not modeled — assumes Compliant status.

Hours

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Total Hours

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Days Worked

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Avg Hrs/Day

Call Outs

VTO

Role Split

Rescues

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Solo Routes

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Needed Help

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Rescues Rcv'd

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Rescues Given

—% solo —% needed help

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Route Hours

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Sweeper Hours

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AD HOC Hours

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Other Hours

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Mod. Duty Hours

vs DSP Average

Weekly Hours by Role

AD HOC Mod. Duty Other Route Sweeper

Weekly Breakdown

Route Time Analysis

Weeks 13–19 · 7 weeks · Average hours per shift

7-Wk Avg Route Hours

Route shifts only

7-Wk Avg All DA Hours

All role types

DAs with Avg Shift > 10 Hours

🏆 Top 5 DAs — Most Days Over 10 Hours

Weekly Breakdown

Week	Routes	Avg Route Hrs	Total Hrs (All)	Rte+AH	Avg All Hrs	Diff	OT Hrs	Avg OT/Shift	Route OT Hrs	Avg Route OT	Avg SPR

Weekly Average Hours Comparison

Avg All DA Hours Avg Route Hours

*"Avg Route Hrs" = route hrs ÷ route shifts (excl. ad hoc) · "Avg All Hrs" = total hrs ÷ (SP routes + ad hoc per spreadsheet) · OT = any shift over 8 hrs · SPR = pkgs delivered ÷ route shifts

DSP Scorecard Calculator

Route Time Analysis

DSP Volume Share